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privacy policy

Privacy Pledge

Welcome to the Smiths-Briten’s privacy note. Smiths-Briten is a trading division of Bathroom Distribution Group UK Ltd. The privacy policy forms part of our website terms. Please take time to read our policy to understand how we treat your personal information.

We respect your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data whenever that information is provided to us. This includes when you, or your business, request information from us, contact us (or we contact you), apply to set up an account with us, purchase goods or services from us, use our website link to or from our website, or any other engagement we have with you (regardless of where you are based). It also tells you about your privacy rights and how the law protects you.

This policy should be read in conjunction with our applicable terms and conditions of website use and our cookie policy.

This privacy notice is provided in a layered format so you can read through the specific areas set out below. We have listed the key elements of the privacy notice below, you can access the full version of the privacy notice here [LINK] or alternatively contact your credit control team at Smiths-Briten who will provide you with a copy.
 

1. IMPORTANT INFORMATION AND WHO WE ARE

2. THE DATA WE COLLECT ABOUT YOU

3. HOW IS YOUR PERSONAL DATA COLLECTED

4. HOW WE USE YOUR PERSONAL DATA

5. DISCLOSURES OF YOUR PERSONAL DATA

6. INTERNATIONAL TRANSFERS

7. DATA SECURITY

8. DATA RETENTION

9. YOUR LEGAL RIGHTS

10. MONITORING

 

 1.  IMPORTANT INFORMATION AND WHO WE ARE  

PURPOSE OF THIS PRIVACY NOTICE  

This privacy notice aims to give you information on how Smiths-Briten collects and processes your personal data in our dealings with you, including in providing goods and services to you, and including any data you may provide through our website.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. 

CONTROLLER  

Bathroom Distribution Group UK Ltd is the controller of your personal data and responsible for our website. Bathroom Distribution Group UK Ltd is part of the Grafton Group.

Grafton Group has appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

CONTACT DETAILS  

Bathroom Distribution Group UK Ltd

Title:                    Data Protection Officer

Email address:      DPO@graftonplc.com

Postal address:     Grafton Group plc, Boundary House, 2 Wythall Green Way, Wythall, Birmingham B47 6LW

 

  1.   THE DATA WE COLLECT ABOUT YOU  

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, home address, email address and telephone numbers.
  • Financial Data includes payment card details and, where you or your business have or apply for a credit account with us, bank account details and information held by credit reference and fraud prevention agencies.
  • Transaction Data includes details about you/your business trading history, including payments from you/your business.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website/or any apps.
  • Profile Data includesyour username and password, products/services provided to you/your business, feedback and survey responses.
  • Usage Data includes information as to how you use our website.
  • Marketing and Communications Data includes your preferences as to whether you are happy to receive marketing from us and, if so, your communication preferences.

In the normal course, we will not collect Special Categories of Personal Data about you. Criminal offences may, however, appear on [credit references or] anti-fraud checks we may make.

IF YOU FAIL TO PROVIDE PERSONAL DATA  

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a contract you have with us but we will notify you if this is the case at the time.

  1.   HOW WE USE YOUR PERSONAL DATA  

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation. 

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent at any time by Contacting us.

  1.   DISCLOSURES OF YOUR PERSONAL DATA  

We may have to share your personal data with the categories of parties set out below for the purposes set out in the table in paragraph 4 above.

  • Other companies in the Grafton Group based within the European Economic Area involved in providing goods and/or services to you, whether directly or providing underlying infrastructure services.
  • External third parties, including:
  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • analytics and search engine providers that assist us in the improvement and optimisation of our services and website;
  • professional advisers, including lawyers, banks, auditors and insurers;
  • HM Revenue and Customs, regulators and other authorities;
  • entities involved in credit checking and anti-fraud activities, crime prevention/detection, risk assessment and management and dispute resolution.
  • Third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

Where these third parties are our processors, we require them to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Some of the third parties mentioned above, for example many professional advisers and HM Revenue and Customs, are controllers who, like us, are subject to specific obligations under data protection law, and who will have their own privacy notices setting out how they deal with personal data.

  1.   DATA SECURITY  

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. Processors we appoint will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1.   YOUR LEGAL RIGHTS  

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

  • Request access to your personal data
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

 

If you wish to exercise any of the rights set out above, please Contact us

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to enable us to deal with your request or to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or we have received a number of requests. In this case, we will notify you and keep you updated.

10.  MONITORING

We may monitor and/or record:

(a) telephone calls;

(b) transactions [and activities at all points of contact];

(c) web, traffic and activities

These are to ensure that we carry out your instructions accurately, for training purposes and to improve our services, and to ensure security and prevent fraud.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to enable us to deal with your request or to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or we have received a number of requests. In this case, we will notify you and keep you updated.

GDPR
GDPR is the biggest change to UK data privacy law in 20 years.

Technological advancements mean the amount of personal data being generated is rapidly increasing, to which the law needs updating to better protect people and their data.

GDPR is about giving you more control over your data: what data we hold and how we can use it. This can range from something as simple as your name.

To comply with GDPR you can choose how we contact you, whether it be by email, telephone or mail. You are free to change your mind at any time.

Information Collected
The personal information that we collect from you when completing an online form (such as name, address, email address, will only be held on our system to manage your account and inform you of all information relating to us. Newsletters sent by us are a strict no spam policy.

Protection of Information
No customer personal information is passed onto third parties unless we are required by law or by a regulatory or government authority to do so, or were we believe is appropriate to protect our site policies, or protect ours or other property or safety.

Cookies
Cookies are small bits of information sent by a web server to a web browser, which permits the server to gather information from the browser. We use cookies for a number of purposes, to help ensure the security and authenticity of registered users, to provide the devices for online shopping and to enable traffic monitoring.

We use session cookies which last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality. This will be called PHPSESSID.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.

Third party cookies we use:
_gat, _ga and _gid - these are Google Analytics, which allows us to monitor your presence on our website and what pages you visit. This allows us to make informed decisions about design and development to enhance user experience.

How we protect your information
We take every precaution to safeguard your information. All personal information that is stored by us is kept on a server in a secure environment. We cannot guarantee the security of data you release online and you accept that the Internet is not entirely secure and agree that we shall not be liable for unlawful use, circulation or destruction of your personal information.

Privacy Policy Changes
At times we will need to make policy changes and we will update our website accordingly so you can view at any time. For further information on Data Protection and Privacy contact us.

 

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